1. Are you a factory or a trading company?
We are a specialized factory producing dental chairs, intraoral cameras, and air compressors, all of which are CE certified.
2. What is the typical lead time for an order?
Normally, production takes between two weeks to one month depending on the quantity ordered. Specific timelines can be provided based on your requirements.
3. How long is the warranty period and what does it cover?
The dental units carry a full one-year manufacturer warranty starting from the date of delivery. It covers manufacturing defects but excludes damage from neglect or improper handling.
4. How can I obtain after-sales service and spare parts?
We offer online technical support via chat or email. We also provide free spare parts for container orders and guarantee the long-term availability of spare parts for our units.
5. Are the products suitable for international shipping?
Yes, all products are packed in secure wooden cases specifically designed for international transport to ensure safety during transit.
6. Can the cushion material be customized?
Yes, we offer high-quality PU leather as standard, as well as optional soft and comfortable real cow leather cushions in various colors.
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